Terms of Service

Last updated: April 4, 2026

These Terms of Service ("Terms") govern your use of B2B Order Flow ("the app", "we", "our"), a purchase order processing tool operated at b2borderflow.com. By creating an account or using the app, you agree to these Terms.

1. Service Description

B2B Order Flow helps merchants convert purchase order documents (PDF, Word, or other formats) into Shopify draft orders. The app uses AI to extract order data, match products to your Shopify catalog, and create draft orders in your connected Shopify store.

2. Eligibility

• You must be at least 18 years old to use the app.
• You must have the authority to bind the business entity on whose behalf you are using the app.
• You must have a valid Shopify store to use the order creation features.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate information when creating your account.
• You must notify us promptly if you suspect unauthorized access to your account.

4. Acceptable Use

You agree not to:

• Use the app for any unlawful purpose or in violation of any applicable laws
• Upload documents containing malware, viruses, or malicious code
• Attempt to gain unauthorized access to the app, other accounts, or our systems
• Interfere with or disrupt the app's operation or infrastructure
• Reverse-engineer, decompile, or attempt to extract the source code of the app
• Use the app to process documents you do not have the right to access
• Circumvent any rate limits, access controls, or security measures
• Resell, sublicense, or provide the app as a service to third parties without our written consent

5. Shopify Integration

• You authorize the app to access your Shopify store through the Shopify API with the permissions you grant during connection (product, customer, and draft order access).
• You are responsible for ensuring you have the right to connect the Shopify store and grant these permissions.
• You can disconnect your store at any time from the Settings page, which revokes the app's access and deletes the stored API token.
• The app creates draft orders only — it does not finalize orders, charge customers, or modify your existing orders without your explicit action in Shopify.

Customer creation in Shopify

As part of processing a purchase order, the app may create new customer records in your Shopify store if the customer from the PO is not already found. Customer data (name, email, address) is derived from AI extraction and may be incorrect. You acknowledge that:

• Customer records created by the app may contain inaccurate information (wrong email, misspelled name, incorrect address) due to AI extraction errors
• If the processing pipeline fails partway through, a customer record may be created in Shopify without a corresponding draft order (orphaned customer)
• The app may create duplicate customer records if AI extracts a different email variation than what exists in your Shopify store
• You are responsible for reviewing and correcting customer records created by the app

Partial failures and no rollback

The app performs multiple sequential operations in Shopify (customer lookup, customer creation, draft order creation). If any step fails after a previous step has already succeeded, earlier operations are not rolled back. For example, if customer creation succeeds but draft order creation fails, the customer record remains in your Shopify store. We are not responsible for cleaning up partial data resulting from failed operations.

6. AI Processing and Third-Party AI Services

AI providers

The app uses third-party AI services including, but not limited to, OpenAI (GPT), Anthropic (Claude), xAI (Grok), and Google (Gemini). We may change or add AI providers at any time without prior notice.

Data shared with AI providers

• Purchase order content: text, images, and any information contained in uploaded documents
• Your Shopify product catalog (names, SKUs, descriptions, prices) for product matching
• Customer information from your Shopify store (names, emails, addresses) for customer matching
• Your business information and custom AI instructions configured in Settings

Model training and data use

Third-party AI providers may use data submitted through their APIs to train, improve, or fine-tune their AI models. This means your data, including customer personal information and business data, could be incorporated into AI training datasets and may indirectly become accessible through AI model outputs provided to other users. We have no control over this process and cannot prevent it.

No responsibility for AI provider data handling

Once data is transmitted to a third-party AI provider, it is subject to that provider's own terms, privacy policies, and data practices. We bear no responsibility for:

• How AI providers store, process, retain, or use your data
• Data breaches or leaks at any AI provider
• Your data appearing in AI model outputs or training datasets
• Any AI provider's failure to comply with applicable privacy or data protection laws
• Changes to AI providers' data handling policies

AI accuracy and reliability

• AI extraction is not guaranteed to be accurate, complete, or error-free.
• AI-extracted data is presented for your review before any Shopify action is taken.
• We are not responsible for errors in AI extraction that you approve and submit.
• You are responsible for verifying all extracted data, product matches, quantities, prices, and addresses before creating draft orders.

Common AI extraction errors include, but are not limited to:

• Product mismatches — AI may match a PO line item to the wrong product in your catalog (e.g., similar but different SKU, wrong size/variant)
• Hallucinated data — AI may fabricate SKUs, product names, or other data that do not exist in your store or on the purchase order
• Quantity and price errors — AI may misread quantities (e.g., interpreting a row number as quantity) or parse prices incorrectly, leading to draft orders with wrong amounts
• Address confusion — AI may confuse shipping and billing addresses, mix up the vendor's address with the customer's address, or combine parts of different addresses
• Contact misidentification — AI may attribute the wrong email or phone number to the customer (e.g., using the vendor's email as the customer's contact)

Financial risks

AI security risks

7. Payment and Subscription

Access to the app's paid features requires an active subscription managed through Shopify. Subscription terms, pricing, billing, and cancellation are handled by Shopify through their standard merchant billing. Refund requests for subscription charges should be directed to Shopify support as part of their managed billing process.

8. Data and Privacy

Your use of the app is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the app, you consent to the data practices described in the Privacy Policy.

9. Your Configuration Responsibilities

The app allows you to configure business information, payment instructions, and custom AI instructions. You are solely responsible for:

• Payment instructions — bank account details, routing numbers, and wire transfer instructions you enter are stored and included in Shopify draft orders. Incorrect payment instructions may result in misdirected payments. We are not responsible for financial losses due to incorrect payment configuration.
• Business information — your name, company, and address are used to filter vendor data from extracted POs. Incomplete or incorrect business info may result in your personal information appearing in customer-facing draft orders.
• Custom AI instructions — instructions you provide are sent to the AI model and can alter extraction behavior. Poorly written instructions may cause incorrect extraction results, override safety checks, or produce unexpected outputs. We are not responsible for extraction errors caused by your custom instructions.

10. Service Availability and Data Loss

• The app depends on third-party services (Shopify API, AI provider APIs, hosting infrastructure). Outages or changes to any of these services may cause the app to become unavailable or behave unexpectedly. We are not responsible for downtime caused by third-party service disruptions.
• If you process the same purchase order multiple times, later results may overwrite earlier data without warning. We do not guarantee version history or recovery of overwritten data.
• If your browser connection is lost during processing, the processing job may complete in the background. This could result in draft orders being created without your final review, or in duplicate orders if you retry.
• We do not guarantee data recovery in the event of hardware failure, software defects, or infrastructure incidents. You are responsible for maintaining your own records of processed purchase orders and draft orders.

11. Intellectual Property

• The app, its code, design, and documentation are our intellectual property.
• You retain ownership of all data you upload (purchase orders, settings, business information).
• We do not claim any ownership rights over your data or the draft orders created through the app.

12. Disclaimer of Warranties

The app is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Specifically, we do not warrant that:

• The app will be uninterrupted, error-free, or available at all times
• AI extraction results will be accurate, complete, or error-free
• Product matching or SKU suggestions will always be correct
• Draft orders created through the app will be free of errors
• Third-party AI providers will handle your data securely, confidentially, or in accordance with any specific privacy standard
• Your data will not be used by AI providers for model training or other purposes
• AI processing will be free from adversarial manipulation, prompt injection, or other security vulnerabilities

13. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Errors in orders created based on AI-extracted data
• Costs arising from incorrect product matches or quantities
• Any damages resulting from unauthorized access to your account
• Service interruptions or data loss
• Unintended modification, corruption, or deletion of Shopify store data, including but not limited to products, customers, orders, inventory, or any other store records
• Damages arising from the app's use of Shopify API permissions, whether caused by software defects, security vulnerabilities, third-party interference, or any other cause
• Data breaches, leaks, or unauthorized exposure of your data by third-party AI providers
• Your data being incorporated into AI training datasets or surfacing in AI outputs provided to third parties
• Incorrect, manipulated, or unexpected AI outputs caused by adversarial content, prompt injection, or any other form of AI exploitation present in uploaded documents or other inputs
• Any consequences arising from third-party AI providers' data handling practices, policy changes, or security failures
• Creation of incorrect, duplicate, or orphaned customer records in your Shopify store
• Financial losses from incorrect prices, quantities, or product matches in draft orders, whether or not you reviewed the data before finalizing the order
• Shipments sent to wrong addresses due to AI address extraction errors
• Misdirected payments resulting from incorrect payment instructions you configured
• Exposure of your personal or business information due to incomplete data redaction
• Duplicate draft orders created due to connection interruptions or retried processing
• Data loss or overwriting from processing the same purchase order multiple times
• Downtime or failures caused by third-party service outages (Shopify, AI providers, hosting infrastructure)

Our total liability for any claim arising from or related to the app shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

14. Account Termination

• By you: You can delete your account at any time from the Account tab. This permanently removes your data as described in our Privacy Policy.
• By us: We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or if required by law. We will make reasonable efforts to notify you before termination except in cases of severe violations.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the app. Continued use of the app after changes take effect constitutes acceptance of the updated Terms. If you disagree with any changes, you may stop using the app and delete your account.

16. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising from these Terms or your use of the app shall be resolved in accordance with applicable law.

17. Contact

If you have questions about these Terms, contact us: